Refund policy

If you changed your mind, we may offer you a store credit provided that the return is made within 30 days from the date you received the product and you are able to provide satisfactory proof of purchase.

  • Eligibility

To be eligible for a store credit, the product must:

    • be unused and in the same ‘as -new’ condition with all original product packaging including protective packaging such as the box or carton the product came in;

    • be free from damages and modifications including but not limited to scratches, stains, drilling, wear and tear, misuse or any result of the failure to take reasonable care of the product;

    • not be subjected to the exclusions listed below

As the original protective packaging (including box or carton) are carefully designed to avoid shipping damages, any returns without the original packaging will be refused. You are encouraged to photograph products and condition of packaging scheduled for return before handing the return to our delivery partners for your own record.

  • Fees

Fees that will be deducted from your store credit includes:

    • Initial shipping costs

    • Return shipping costs

    • 15% restocking fee charged per ‘line total price’ of returned product on your Tax Invoice

Our team members will assess the item to determine whether a store credit will be offered in accordance with our Return Policy. Returns for change of mind items are issued only by way of store credit valid 1 year from the date of issue. Within 5 business days of receiving your return, we will issue you with a store credit voucher via email in an amount equal to the price paid for the product, less initial shipping costs, return shipping costs and restocking fee.

Excluded change of mind items:

Please choose carefully when purchasing products as the following change of mind items will not be accepted. Returns on all brands will not be provided on the following types of merchandise unless the product fail to meet a consumer guarantee:

  1. Mattresses & Bedding

  2. Pillows & Quilts

  3. Clearance items

  4. Personalised items

  5. Orders for commercial or non-domestic use