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30-Day Trial
Express Shipping
365 Day Warranty
You can add discount code in the checkout (If available)
Your cart is empty
30-Day Trial
Express Shipping
365 Day Warranty
You can add discount code in the checkout (If available)
Delivery
How much is the shipping cost?
Shipping cost vary based on the item weight, dimension, and your post code. To check the shipping fee, simply enter your post code on the product cart or delivery page. It provides information if we deliver in that area, and the shipping cost.
How can I track the progress of my order?
We’ll keep you posted all way through! After you order, you will be receiving an order confirmation from us. Please allow 24 hours for the orders to processed and dispatched. Once your order is processed, you will receive an email and an SMS with a tracking number. Another email will be sent, so you can track the delivery status of your order. To make sure you don’t miss your order, you will receive an SMS or an email when the order is on its way and another notification once the item is delivered at your doorstep.
Dispatch vs Delivery
All orders are processed within 24 hours. However, our dispatching facility operates from Monday-Friday 9 AM-5 PM. If you order on a Friday, orders are dispatched on the next business day, Monday.
Dispatch is when the item(s) are collected by our delivery partner from our warehouse. From dispatch, transit times may vary depending on location. Please refer to the estimated transit times below.
How long does it take for my order to arrive?
Dispatched within 24 hours (1 Business Day)
We currently provide two types of delivery:
Standard Express Delivery Service
This is our standard delivery service. The order will be delivered in a safe place in front or your door. If your live in an apartment building, the delivery will be to the front door of your building.
Premium Delivery
By selecting the Lifely Premium Delivery, the couriers will bring the items in your room of choice and will be contacting you prior the delivery. Couriers will contact you to arrange a time for delivery.
Expected delivery time: 1-11 business days (Monday-Friday) depending on location upon dispatch
Standard Express
Vic Metro 3-5 Business Days
Victoria Regional 3-9 Business Days
NSW Metro 3-8 Business Days
NSW Regional 3-10 Business Days
QLD 3-10 Business Days
SA 3-10 Business Days
ACT 3-10 Business Days
WA 5-11 Business Days
TAS 5-11 Business Days
NT 5-11 Business Days
Premium Delivery (Guaranteed)
Victoria Metro 1-2 Business Days
Sydney Metro: 2-3 Business Days
Brisbane Metro :4-5 Business Days
If we are late, we are willing to give 5% of the order value as discount
Note: Shipping Guarantee does not include non-lifely products.
If I order several items, will they be delivered at the same time?
It is a standard practice that we ensure all items ordered are dispatched at the same time if the product is available and comes from the same warehouse. Although, we do not guarantee that it will all arrive at the same time due to special circumstances (courier, product availability, lost in transit etc) we are proud to say that 98% of our grouped orders arrive at the same time.
Bulk Orders
Orders with multiple items (10 cartons or more) may require special handling and we can offer a delivery option which will allow our partner courier to deliver all your items together, at the same time. However, this service will incur an additional cost as special arrangement will need to be made with the courier before dispatch. Should you wish to inquire about the bulk order delivery, kindly email contact@littlelifely.com and our friendly customer care team will be ready to assist you.
Please note that bulk delivery is optional. We can still process your orders as normal, but your items will be posted with multiple consignment numbers and you can expect separate deliveries.
How can I change my delivery address?
If you need to change your delivery information, please contact our team on (03)9010088 or contact@littlelifely.com. Please note that we process and dispatch the orders within 24 hours. No fees apply when the address is changed before dispatch and covers the same pricing post code area. If in case the order is already dispatched from our warehouse, we require a redirection fee. Cost applies depending on the redirection location.
What happens if my order is damaged, lost or stolen during delivery?
Lost In Transit/Damage In Transit/Stolen orders must be reported immediately or atleast within 2-5 business days from date of delivery.
Visit our Contact Us page & select the Damaged, Lost or Stolen During Delivery. Have your order number & the email used to purchase your order ready.
Can I provide additional delivery instructions?
Yes, you can easily do that by placing additional delivery notes before check out. If in case you miss it, you may contact our dedicated customer service team at (03) 90710088 or contact@littlelifely.com. Additional delivery instructions only cover the ff: address instruction and authority to leave. Please note that “preferred delivery time” is not guaranteed as we do not have control over courier operations.
I have not heard from your delivery company yet. What do I do?
Upon purchase, you will receive a tracking number within 24 hours. The tracking number normally updates status within 48 hours and gives an estimated time of arrival of your order. If in case you notice that there are no movements on the order within 72 hours, please contact the designated courier directly or our dedicated customer service team at (03) 90710088 or hello@lifely.com.au
What do I do If I missed my delivery?
If in case you receive a “sorry we missed you” card or missed a delivery, you can get in touch with the courier immediately to arrange a re-delivery of your order on a preferred date FREE OF CHARGE. Please note that the courier gives a specific time frame to get in touch with them, applicable re-delivery fee applies if they have not heard from you as they will automatically return the item to our Melbourne warehouse. For further assistance, you may contact our customer care team at (03) 90710088 or contact@littlelifely.com.
I live in an apartment; can the courier deliver upstairs?
Due to security and liability restriction of our carriers, drivers will deliver your orders at the front door or ground floor/building lobby only. You will be responsible to bring your orders inside your home, so we recommend that you have someone available to help you carry the items into your home.
If we provide a guaranteed delivery date range and a delivery attempt isn’t made in those guaranteed dates, we’ll refund any shipping fees associated with that order. Terms and Conditions Apply.
– An attempted delivery on or before the guaranteed delivery date meets our delivery guarantee.
– An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee
Can I choose a courier?
Unfortunately, we don’t offer this option. However, rest assured that our dispatch team selects the most efficient and affordable mode of delivery available from our partner couriers.
*We work together with a few selected courier partners. Depending on the size and weight of the item you're buying and your location, you may have different delivery options to choose from. In order to view all delivery options available for your location, please place the desired items in your cart, then enter your state and postcode.
Can I choose a specific date for delivery?
Unfortunately, no. Delivery of orders are controlled by our partner couriers and they provide a delivery time frame depending on your location.
*Standard Express Shipping - does not include a call to arrange a suitable delivery time. However, once your items have left the warehouse, you will be able to track the status online. Please note that delivery dates shown on the carriers’ websites are only estimates.
*Premium Express Shipping - Once your order has left the warehouse you will be notified via email and you will be able to track the status online. The carrier will contact you in order to arrange a delivery date that suits you best.
